Patient Service Representative - Call Center - Phoenix - Abrazo Medical Group

Summary

Medical office position responsible for front office processes in the physician practice

Responsibilities

• Collects co-pays and post charges.
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.
• Insurance Verification, answering high volume calls in a call center

Education

Required: High school diploma/GED.
Preferred: Completion of medical office assistant program

Experience

Must have 2 years of experience working in a medical office setting

Certifications

Preferred: Healthcare management/administration certification

Performance Requirements:

1. Knowledge of third party payers regulations and requirements.
2. Knowledge of insurance verification process
3. Understanding of documentation required for physician appointments.
4. Knowledge of Electronic Health Systems
5. Knowledge of ICD-9 and ICD � 10 CPT codes

Knowledge of the policies and procedures

Full Company Benefits: Medical, Dental, 401K