Summary

Supports a clinical department or medical staff member(s).

Responsibilities

• Administrative support duties as noted above to also include work of a medical nature.

Education: High school diploma/GED required

Certification:

Experience: Must have a minimum of 2 years of experience working in a reception position

Other Requirements: None

Performance Requirements:

Knowledge:

1. Knowledge of Microsoft Office applications
2. Knowledge of the purposes, organization, and policies of the local community's health systems sufficient to interact with other health care providers.

Skills:

1. Skill in problem solving.
2. Skill in computer hardware and software use.
3. Skill in verbal and written communication.
4. Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
5. Skill in analyzing situations accurately and taking effective action.
6. Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
7. Skill in organizing work, making assignments, and achieving goals and objectives.
8. Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.

Abilities:

1. Ability to multi-task, manage details and organize efficiently and effectively.
2. Ability to read, interpret, and apply policies and procedures.
3. Ability to set priorities among multiple requests.
4. Ability to interact with patients, medical and administrative staff, and the public effectively.
5. Ability to use EMR, other relevant computer hardware and software, telephone, copier, fax machine and other standard medical office equipment.